Shipping policy

Last updated: August 10, 2026

Thank you for shopping with EverAmp. This Shipping Policy explains our order processing times, shipping coverage, delivery estimates, tracking, and how shipping-related issues are handled.

Shipping Coverage

EverAmp currently ships to eligible addresses within the contiguous United States.

At this time, we do not ship to:

  • Alaska or Hawaii

  • Puerto Rico or other U.S. territories

  • P.O. Boxes

  • APO, FPO, or DPO addresses

  • International destinations outside the United States

Shipping availability may also vary depending on the product, warehouse location, carrier restrictions, and delivery address.

If we are unable to ship to the address provided, we will contact you and cancel or refund the affected order when necessary.

Order Processing

Orders are normally processed and shipped within 1 business day. Orders placed on weekends or U.S. public holidays will begin processing on the next business day.

Order processing time is separate from transit time. Once your order has shipped, you will receive a confirmation email with tracking information.

During peak seasons, promotional events, holidays, severe weather, or unusually high order volume, occasional delays may occur. If a significant processing delay affects your order, EverAmp will contact you.

Shipping Costs

EverAmp offers free standard shipping on eligible orders delivered within our supported shipping area unless otherwise stated on the product page or during checkout.

Additional charges may apply if a customer requests a shipping service that is not included with standard delivery. Any applicable shipping charges will be displayed before the order is completed.

Estimated Delivery Time

After an order has shipped, standard transit normally takes 3–4 business days.

Including the 1-business-day order processing time, the estimated total delivery time is 4–5 business days.

Delivery dates are estimates and are not guaranteed. Delays may occur because of holidays, severe weather, carrier disruptions, or other circumstances outside our reasonable control. Business days do not include weekends or U.S. public holidays.

Shipping Carriers

Orders may be shipped through UPS, FedEx, USPS, or another qualified delivery service selected according to the product, warehouse, and destination.

EverAmp may use different warehouses or carriers for different products. Items from the same order may therefore arrive in separate packages or on different dates.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing the available tracking information.

Tracking information may take up to 24–48 hours to appear on the carrier’s website after the shipping confirmation is sent.

If your tracking information has not updated after 48 hours, please contact us at support@everamppower.com and include your order number.

Accurate Shipping Information

Customers are responsible for providing a complete and accurate shipping address, recipient name, telephone number, and other delivery information during checkout.

Please review your shipping information carefully before submitting your order.

EverAmp is not responsible for delays, failed deliveries, returned packages, or additional shipping costs caused by incomplete or incorrect information provided by the customer.

Address Changes

If you need to change your shipping address, contact us as soon as possible at support@everamppower.com.

We will make reasonable efforts to update the address if the order has not entered warehouse processing. However, address changes cannot be guaranteed once an order has entered fulfillment or has been shipped.

For security reasons, some address changes may require the original order to be canceled and a new order to be placed.

If an order is returned because the customer provided an incorrect or incomplete address, the customer may be responsible for the applicable reshipping or return shipping costs.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders that have not entered warehouse processing may be canceled for a full refund without a cancellation fee.

Once an order has entered fulfillment or has been shipped, we cannot guarantee that it can be canceled or intercepted. If cancellation is no longer possible, the customer may request a return after delivery in accordance with our Refund and Return Policy.

Delivery Delays

Delivery delays may occur because of:

  • Severe weather or natural disasters

  • Holiday shipping volume

  • Carrier service interruptions

  • Incorrect or incomplete delivery information

  • Transportation or logistics disruptions

  • Events outside the reasonable control of EverAmp

If a shipment is delayed, please first check the tracking information provided by the carrier.

If the package has not arrived within a reasonable period after the estimated delivery date, contact us at support@everamppower.com so we can assist with the carrier investigation.

Packages Marked as Delivered

If the carrier marks your package as delivered but you cannot locate it, please:

  • Confirm that the shipping address on your order is correct

  • Check around the delivery location

  • Ask household members, neighbors, building staff, or property management

  • Allow up to 24 hours, as some carriers may update the delivery status shortly before the package is physically delivered

  • Contact the shipping carrier for additional delivery details

If the package still cannot be located, contact us at support@everamppower.com with your order number and tracking number.

EverAmp will assist with the carrier investigation where possible. A replacement or refund will be determined based on the investigation results and applicable circumstances.

Lost Packages

If tracking information shows no movement for an extended period or the carrier confirms that a package has been lost, please contact us.

EverAmp may open an investigation or claim with the carrier. Depending on the result, we may provide a replacement or refund for the affected order.

Please do not submit multiple claims for the same shipment while an investigation is in progress.

Damaged Packages or Incorrect Items

Please inspect your order promptly after delivery.

If the package or product arrives damaged, contains missing components, or is different from what you ordered, contact us as soon as possible at support@everamppower.com.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the shipping carton and shipping label

  • Video evidence when reasonably requested

Please keep the product, all accessories, original packaging, and shipping carton until our support team has completed its review.

Eligible damaged or incorrect orders will be handled according to our Refund and Return Policy and, where applicable, our Warranty Policy.

Multiple Shipments

Some orders may be fulfilled from different warehouses or shipped in more than one package.

If your order is divided into multiple shipments, you may receive separate tracking numbers and the packages may arrive on different dates. You will not be charged additional standard shipping fees solely because an order is split into multiple shipments.

Returned or Refused Deliveries

If a package is refused, remains unclaimed, or is returned because of an incorrect or incomplete address provided by the customer, the order will be reviewed after it arrives at the designated return facility.

Customer-related shipping and return costs may be deducted from the refund where permitted. Original shipping charges, if any, may not be refundable.

Please contact EverAmp Customer Support before refusing a delivery or returning a package.

Contact Us

If you have questions about shipping, delivery, or tracking, please contact:

Email: support@everamppower.com

Please include your order number so our support team can assist you more efficiently.