Refund policy

Last updated: August 10, 2026

Thank you for shopping with EverAmp. This Refund and Return Policy explains the conditions and procedures for order cancellations, returns, refunds, and products with quality issues.

30-Day Return Period

You may request a return within 30 days after receiving your order.

To qualify for a standard return, the product must be:

  • Unused and undamaged

  • In its original packaging

  • Returned with all accessories, manuals, cables, and other included components

  • Accompanied by proof of purchase or the original order information

Products that have been used, damaged after delivery, modified, improperly installed, or returned with missing components may not qualify for a standard return.

Return Authorization

Before returning any product, please contact us at support@everamppower.com to request return authorization and receive the correct return instructions.

Please provide:

  • Your order number

  • The name and email address used for the order

  • The reason for the return

  • Photographs or videos, if the product arrived damaged or appears to have a quality issue

Because EverAmp orders may be fulfilled from different warehouses, the correct return address may vary. Products returned without authorization or sent to an unauthorized address may be delayed or rejected.

Please do not send returns to the address shown on the original shipping label unless instructed by EverAmp Customer Support.

Return Shipping Costs

If the return is caused by a customer-related reason, including changing your mind, ordering the wrong product, or providing an incorrect address, the customer is responsible for the return shipping cost.

If EverAmp shipped the wrong product, the product arrived damaged, or we confirm that the product has a quality issue, EverAmp will provide return instructions and cover the applicable return shipping cost.

We do not charge a restocking fee for eligible returns.

Product Quality Issues

Products that have been opened or used are not eligible for a standard 30-day return.

If you discover a suspected quality issue after opening or using the product, please contact support@everamppower.com. Our support team may request photographs, videos, product information, or troubleshooting steps to help determine the cause of the issue.

If the issue is confirmed to be covered, it will be handled in accordance with the EverAmp Warranty Policy. EverAmp will provide return instructions and, when applicable, a prepaid return shipping label and replacement product.

Damage caused by misuse, improper installation, unauthorized modification, accidents, or operation contrary to the product instructions is not considered a product quality issue.

Damaged or Incorrect Items

Please inspect your order promptly after delivery.

If the product arrives damaged, contains missing parts, or is different from what you ordered, contact us as soon as possible at support@everamppower.com.

Please keep the product, all packaging materials, and the shipping carton until our support team has reviewed the issue. Photographs of the product and packaging may be required.

Refunds

Once we receive and inspect an eligible return, we will notify you whether the refund has been approved.

Approved refunds will be processed to the original payment method within 3–5 business days after the inspection is completed.

Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account. EverAmp does not control these processing times.

Original shipping charges, if any, are non-refundable unless the return resulted from an error by EverAmp or a confirmed product issue.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@everamppower.com.

Orders that have not entered warehouse processing may be canceled for a full refund without a cancellation fee.

Once an order has entered fulfillment or has been shipped, we cannot guarantee that it can be canceled or intercepted. If the order cannot be canceled, you may request a return after delivery, subject to the eligibility requirements in this policy.

Refunds Not Received

If you have received confirmation that your refund was processed but have not received it, please first check with your bank, credit card issuer, or payment provider.

If the expected processing period has passed, contact us at support@everamppower.com and include your order number.

Contact Us

If you have questions about a cancellation, return, or refund, please contact:

Email: support@everamppower.com